“We want everyone to be able to expend Amazon, but there are rare occasions where someone abuses our service over an extended period of time,” an Amazon spokesperson told BuzzFeed News. “We never recall these decisions lightly, but with over 300 million customers around the world, we recall action when appropriate to protect the experience for outright our customers. whether a customer believes we’ve made an error, we encourage them to contact us directly so we can review their account and recall appropriate action.”
The company has drawn 100 million people to sign up for Prime memberships, in portion by touting its easy and free returns, a perk that customers now expect across retailers. But free and easy returns hold their limit, Amazon shoppers hold found. Some are now complaining approximately it online.
“I understand that it is trying to protect its commerce, trade — however I find its actions in this situation totally egregious,” Nelson said to the Guardian. “I could understand whether there were evidence that I had to a certain extent tried to abuse the system, but I haven’t.”
Retailers are constantly looking for ways to reign in costly returns. Other retailers such as Best Buy work with third-party companies that track customers’ returns to limit how much they can bring back.
While Amazon does not say in its return policy that it limits the number of returns or refunds shoppers can fabricate in a given period, it said it takes action when it feels a shopper is abusing the policy — unfortunately, customers don’t always feel they’ve been treated fairly.